▪ Customers can return or exchange a defective product if the issue is documented by video within 24 hours of receiving the product and communicated to us via the Inquires page. Failure to do so forfeits the right to return or exchange.

▪ The product must be unused, in its original condition, and include all accompanying accessories.

▪ Customers are responsible for return shipping fees unless the product is defective or there was an error in the order.

▪Refunds are processed to the original payment method within7-10 business days.